Start with the customer problem & define success as a customer outcome. Every decision begins with understanding what customers need and measuring our impact on their success.
The foundation of everything we do:
Customer-centricity isn't just a mindset - it's a practice requiring discipline, and continuous validation with real users.
One person responsible for every initiative; Clear commitments; Accountable for results, not just activities; Accelerate decision-making.
Speed without wisdom is reckless. Move quickly on reversible decisions & take time to deliberate on irreversible ones. Balanced approach lets us innovate rapidly while avoiding costly mistakes.
Data without context is just numbers. Insights without data are just opinions. We combine quantitative metrics with qualitative insights to make informed decisions that drive real business impact.
Individual brilliance means nothing if the team fails. Departmental success is hollow if the company struggles. We win together by breaking down barriers, sharing information freely, and putting collective success above personal recognition.
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